yunax.blogg.se - Microsoft 365 office customer service

Lesson 2: Configure Customer Service Scheduling.

Lesson 1: Getting Started with Customer Service Scheduling.

In this module, you will learn how to use the Customer Service Scheduling feature in Dynamics 365 Customer Service

Lesson 7: Integrate a Power Virtual Agents bot.

Lesson 6: Create smart assist solutions.

Lesson 3: Routing and work distribution.

In this module, you will learn how to work with Omnichannel for Dynamics 365 Customer Service.

Lesson 1: Knowledge management overview.

Additionally, you will learn the lifecycle of knowledge articles. In this module you will learn how to create and use knowledge management. Create and use service level agreements.Lesson 2: Create and manage entitlements.In this module you will learn how to define and use entitlements and entitlement templates as well as service level agreements and how these tools enable case resolution. Module 3: Service Level Agreements and Entitlements Open and resolve customer service cases.In this module you will learn how to open and resolve customer service cases, both manually and with automation.Īfter completing this module, you will be able to: Identify common customer service scenarios.

Install and configure the customer service application.We will install and configure the application as well as learn about security roles, related applications and analytics.Īfter completing this module, students will be able to: In this module you will learn the basics of customer service in Dynamics 365. Managing, Leading & Personal Effectiveness.Digital Productivity & Office Applications.